Shout out to these guys down in Phoenix AZ. Amazing product, and hands down the best customer service you'll get anywhere. I bought the stage 3 set up for my 15' xp4 1000 a few months back right before the recall dropped. I was impressed then with the quick turn around of my ECU and the fact that every time I called with any questions instead of getting a machine and waiting days for a call back I got to speak with a tech that answered everything I threw at him.
Well I finally got my rzr in for the recall last week, the day before taking it in I called Hardcore Tuning and asked about re flashing it again after Polaris f*cks it up...he said send it right down they'll re flash it and send it back asap, no questions asked. It arrived yesterday, Monday the 27th, I called mid afternoon and left a message to make sure it arrived safely and to see if they could do me one more favor and try to get it back by Thursday as I'm going to Utah for the 4th to ride...They called me right back and said they've already flashed it and shipped it back, check my email for a conformation number...said it'll be in my hands Wednesday and have a fun trip this weekend.
These days with so many aftermarket companies out there selling similar products, it's hard to set yourself apart. For me it's easy, great customer service wins me as a customer every time, and it DOESN'T get better than that. I took a risk sending my ECU out days before a trip, they took any stress I had away instantly by taking care of me and making sure my family enjoys the holiday weekend riding.
If you are looking at tuning your SXS, I strongly suggest giving Hardcore Tuning in Phoenix AZ a call.
Well I finally got my rzr in for the recall last week, the day before taking it in I called Hardcore Tuning and asked about re flashing it again after Polaris f*cks it up...he said send it right down they'll re flash it and send it back asap, no questions asked. It arrived yesterday, Monday the 27th, I called mid afternoon and left a message to make sure it arrived safely and to see if they could do me one more favor and try to get it back by Thursday as I'm going to Utah for the 4th to ride...They called me right back and said they've already flashed it and shipped it back, check my email for a conformation number...said it'll be in my hands Wednesday and have a fun trip this weekend.
These days with so many aftermarket companies out there selling similar products, it's hard to set yourself apart. For me it's easy, great customer service wins me as a customer every time, and it DOESN'T get better than that. I took a risk sending my ECU out days before a trip, they took any stress I had away instantly by taking care of me and making sure my family enjoys the holiday weekend riding.
If you are looking at tuning your SXS, I strongly suggest giving Hardcore Tuning in Phoenix AZ a call.
